Claims

RoyalStar Assurance is committed to helping our customers the moments that matter most. Our ultimate goal is to ensure that all clients receive fair claim settlement in an efficient manner and in accordance with the terms of the insurance policy.

Claim Reporting Options

  • Property
  • Marine
  • Motor
  • Other
  • Report a claim online by filling out the relevant claim form or visit one of our locations to start the claims process.

Report damage to your property or contents by completing the property claim form. To expedite the claim process you may also submit additional documents such as estimates for repair, photos, and other supporting documents. If the loss is due to burglary or theft, a police report is required. However, you can submit your claim form immediately in order to get the process started.

Report loss or damage to your private vessel by completing the marine claim form. Once the claim has been received an independent adjuster may be assigned to the claim and an inspection of the loss will be conducted. To expedite the claim process you may submit photos and other documents to support the damage along with the claim form.

If you’ve been involved in a motor accident, experienced damage to your windshield/windows, or your vehicle was stolen or damaged by fire, the relevant motor claim form should be completed. If applicable, a copy of the police report may also be submitted along with photos of the damage to expedite the claim process. We encourage individuals to submit the claim form immediately following a loss and provide supporting documents as soon as they become available to avoid delays in the claims settlement process.

If you’ve experienced an insured loss that does not fit the criteria of a property, marine or motor claim you can report your loss by completing a general claim form along with any photos or other documents to support the loss.

Visit a Claim Processing Centre

In Nassau:
RoyalStar House
John F. Kennedy Drive
Nassau, The Bahamas


In Turks & Caicos:

CSC Insurance Brokers Ltd.
Courtyard Plaza, Suite 2G,
Leeward Highway, Providenciales
Turks & Caicos Islands

In Freeport:
Star General Insurance Building
2B The Mall
Freeport, Grand Bahama
Bahamas

In Cayman Islands:
Fidelity Insurance (Cayman) Ltd.
36A Dr. Roy’s Drive, GT
Grand Cayman, KY1-1105
Cayman Islands

Or contact your local RSA Agent!

If you have a claim related question, contact a Customer Service Representative by calling our office at
242 328 7888 or by completing the form below.

Catastrophe Claims History

The true quality of any insurance company is tested when claims arise. RoyalStar Assurance has experienced many catastrophic events over the years and continues to protect the assets of its policyholders. From 2004, such disasters have produced claims in excess of $300,000,000. The most noteworthy of these catastrophes were:

Just test table
Year Catastrophe Amount Paid
1 row1col1 row1col2
2 row2col1 row2col2
3 row3col1 row3col3
4 row4col1 row4col2

Year Catastrophe Amount Paid
BAHAMAS
2004 Hurricane Frances 73,000,000
2004 Hurricane Jeane 28,900,000
2005 Hurricane Wilma 9,500,000
2011 Hurricane Irene 6,000,000
2012 Hurricane Sandy 3,000,000
2013 May Floods 1,900,000
2016 Hurricane Matthew 51,000,000
CAYMAN ISLANDS
2004 Hurricane Ivan 135,400,000
TURKS & CAICOS
2008 Hurricane Ike 1,500,000

* The above figures exclude Network Partnership Claims.

RSA is financially stable and well capitalized to support our clients’ needs. The fact that we have been able to meet such a volume of catastrophic claims is a tribute to our underwriting philosophy, fair claims settlement, strong capital base and appropriate reinsurance programme.